Our Services
Your Own Personal Property Manager
With Epic Realty you can benefit from having one personal point of contact: A fully qualified real-estate professional who is trained to handle each and every aspect of managing your property. This person will get to know both you and your property personally, and offer you the best possible service.
Moreover the staff at Epic Realty are enthusiastic, responsive, intelligent, have a sense of humour, are approachable and understanding.
We have employed years of research and experience to achieve the highest level of service in property management - and you can take advantage of that.
Tenant Selection:
Our office is located in a high flow area of the Engadine Business District.
Tenants who enquire through our office are genuine renters, looking for a property to lease. We maintain a detailed enquiry database of all rental enquiries into our office, and should we have a property become available, which may be suitable for a prospective tenant we contact them immediately.
An agent will accompany all tenants on inspections to ensure your property remains secure. Prospective tenants are required to fill out a detailed application form, which is thoroughly checked by our experienced Property Management Team.
Our stringent tenant checking system includes a 100 point system. In addition, we check the national database of the Tenant Reference Australia which has links to other credit control agencies and TICA a national default tenancy database. We call the tenant’s previous leasing agent as well as their employer and personal references to establish knowledge of the tenants character and reliability.
Once the tenant’s suitability has been established, the owner of the property is contacted with our recommendation, to seek instructions on how to proceed with the leasing of their property.
Leases:
The Residential Tenancies Act does not allow Landlords/ Agents to insist on tenants re-signing a lease once the original fixed term period has expired. If both parties agree, the Tenant can sign another lease for a nominated period of time. If another lease is not signed, then the Agreement continues under the same terms and conditions until the Agreement is ended in accordance with the Residential Tenancies Act 1987.
The standard lease signed is six or twelve months. A twelve-month lease is of greater benefit to both the owner and tenant, in that it provides security for both.
Our goal is to maintain your income from the property in the long-term at the highest possible return.
Advertising:
Once our office receives notice of a tenant’s intention to vacate we immediately contact the owner to seek instructions on re-letting and to advise on the potential to increase the rent. Once it has been established that the property is to be re-let we organise the process of ensuring the property receives maximum exposure in the rental market.
The property description and photo are added to our rental list handout, our website and other external websites. A sign may be erected outside the property. The description may also be advertised in the Sutherland Shire Leader, which is highly viewed by prospective tenants.
Repairs and Maintenance:
One of the major concerns for both Tenants and Owners is property maintenance.
Our office organises repairs and maintenance for owners, after first calling to confirm instructions to proceed. If a repair is urgent and an owner is unable to be contacted, our office will engage one of our regular tradesmen to attend to the repair (Please note under the provision of the Residential Tenancies Act, certain "urgent" repairs to the value of $500.00 may be carried out by the tenant without reference to the owner or agent).
If an owner prefers specific tradespeople used for their property, we are happy keep their details on file, and use those tradespeople for any maintenance required.
Rental Payments:
To minimise our rental arrears we take great time and care to ensure that tenants meet the high standards of our office.
However, regardless of the care taken, occasionally tenants fall into rent arrears. To minimise the effects of arrears, our office sends reminders to Tenants via SMS and/or letter notifying them of their breach and their obligations under the Residential Tenancy Agreement.
A Termination Notice can only be issued if a Tenant is over 14 days in arrears.
Following consultation with the owner of the property a Termination Notice is issued to the Tenant once they are 15 days in arrears.
Routine Inspections:
Each property under our management is inspected at least twice a year. The first inspection for a new tenant is completed after 3 months. You will be provided with a report on the general condition of the premises, whether the property is at market value, and any recommendations for a rental increases.
Rental Statements:
With the age of computers upon us, it is obvious that more people will be turning to complete electronic transactions. Our office operates a fully computerised accounting system that can bank directly into an owners account and forward owners statements via e-mail. We can also attend to the payment of all disbursements for our clients, including: Council Rates, Body Corporate Levies and Water Rates.
As we understand some Investors have special requirements with their rental disbursements, we have systems in place for income to be paid mid-month and end of month, into nominated bank accounts.
We realise the importance of providing total income and expenditure details on all Investments. An Annual Profit and Loss Statement at the end of each financial year is prepared to facilitate this requirement and is sent free of charge to each Investor.
Our Charges:
We are not prepared to compromise on the service we offer our clients.
Our fees include:
- Leasing
- Management and Administration
- Rent reviews
- Rent collection
- Internal Inspections
- External Inspections
- Payment of Levies and Rates
- Supervision of Repairs and Maintenance
- Promotion and advertising available properties
and much much more...